support provided by your Annual Support Subscription Call (888) 669-9697 Ext 3
for assistance or email - Click
of our Annual
Insurance Policy to Maintain
offers a cost-effective Annual Upgrade Protection & Support Program
subscription to protect your initial investment
t and to provide free upgrade releases and unlimited telephone support
The annual cost of the UPSP subscriptions are based on the number of
user licenses purchased, i.e.
Standard Single (1), Network Standard (3) or Network
Premium (9), or on additional licenses purchased, presently priced
$180.00 per year per user license.
12 month Paid Subscription Guarantees your
Be kept current. We release at least 1 major upgrade per year.
Provide you with all interim enhancements and service packs. Throughout
the year we release smaller upgrades
with improved functionality, new or
modified features, etc.
Provide upgrades by email notice for automatic Download or a CD mailed
Provide you with email support (email@example.com)
with a standard response time of 24 hours
(exclusive of week-ends or
week days after 5 pm EST)
Toll Free Support Number (888) 669-9697 Ext 3 during normal business
hours M-F 9:00am – 5:00PM EST (exclusive of week-ends) to assist in any
Clients who DO NOT maintain UPSP subscriptions:
If subscription is expired or not renewed before expiration users can
later upgrade to the latest version with a purchase the software at 75%
of the current retail price.
Pay for telephone support billable at a rate $75.00 per incident call
for 1st 15 minutes and $50.00 plus per additional 15 minutes
units charged to a VISA, MC or AmEx card.
About Data Backup and Network Connectivity
your PAID subscription we will assist you to determine you have a
“software” or “hardware/network connectivity issue.
Usually these issues can be quickly resolved. However, hardware/network
connectivity or maintenance issues are the responsibility
of the client, including proper measures to Backup your database file to
any external media or disk.
Charges may apply at our billable rate should our support time and
assistance be required in the resolution of your hardware/network issues
should they be extraordinary. We recommend to our network clients to
have a local IT Service Company or individual be available for on-call
or timely assistance with any hardware, server, workstation and network
connectivity issues, database backup and security for any shared program
View Print Upgrades and Support Policy Overview
For additional information call
toll free: (888) 669-9697 Ext 3
Visit our affiliated site
Personal Health Information Organizer